Returns & Exchanges
At MRCOOL DIRECT, we want you to be completely satisfied with your home comfort solutions. If you are not satisfied with your purchase, you may return your items within 30 days of delivery provided they are in new, uninstalled condition and original packaging.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Shipment
Securely pack the uninstalled unit in its original manufacturer packaging, ensuring all manuals, hardware, and accessories are included.
Ship the Product
Affix the provided shipping label or use a trackable carrier to send the item back to our designated distribution center.
Inspection and Refund
Once our warehouse team inspects the unit for damage or signs of installation, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing